Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information in compliance with international regulations.

Effective Date: 15 December 2024
Last Updated: 22 June 2025

1. Introduction

Welcome to Condee ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our platform, or engage with our services.

We are committed to protecting your privacy and handling your data in an open and transparent manner in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other international privacy regulations.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our services:

Personal Information

Information that identifies you or can be used to identify you:

  • Identity Data: Name, username, date of birth, government ID numbers
  • Contact Data: Email address, phone number, physical address
  • Account Data: Username, password, security questions
  • Financial Data: Payment card details, billing address (processed through PCI-compliant services)

Technical Data

  • IP address, browser type and version, time zone setting
  • Device information (operating system, unique device identifiers)
  • Login data, browser plug-in types, platform information

Usage Data

  • Information about how you use our website and services
  • Pages visited, time spent, navigation paths
  • Search queries, response times, download errors

Marketing and Communications Data

  • Your preferences in receiving marketing from us
  • Your communication preferences

3. Analytics & Tracking Technologies

We use various analytics services to understand how users interact with our platform. These services help us improve functionality, content, and user experience.

Service Purpose Data Collected Opt-Out
Posthog Analytics Traffic analysis, user behavior, conversion tracking. User interaction analysis, feature usage tracking. Heatmaps, session recordings, user feedback IP address (anonymized), page views, session duration Privacy Policy

Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

  • Authenticate users and prevent fraudulent use
  • Remember your preferences and settings
  • Analyze site traffic and usage patterns
  • Deliver targeted advertising (with consent)
Cookie Consent: We obtain your consent for non-essential cookies through our cookie banner. You can manage your preferences at any time through our Cookie Settings page.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our services
  • Account Management: To create and manage your account
  • Communication: To respond to inquiries, provide support, and send service-related notices
  • Personalization: To tailor content and recommendations based on your preferences
  • Security: To protect against fraud, abuse, and security risks
  • Legal Compliance: To comply with legal obligations and enforce our terms
  • Marketing: To send promotional communications (with your consent)
  • Analytics: To understand usage patterns and improve our services

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data under the following legal bases:

  • Consent: When you've given clear consent
  • Contractual Necessity: To fulfill our contractual obligations
  • Legal Obligation: To comply with legal requirements
  • Legitimate Interests: For our legitimate business interests

5. Sharing Your Information

We may share your information in the following circumstances:

  • Service Providers: With vendors who provide services on our behalf (payment processing, hosting, analytics)
  • Business Transfers: In connection with any merger, acquisition, or sale of assets
  • Legal Requirements: To comply with laws, regulations, or legal processes
  • Protection of Rights: To protect our rights, property, or safety
  • Consent: With your explicit consent for specific purposes

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. International Data Transfers

As a global service, your information may be transferred to, stored, and processed in countries other than your own, including the United States, where data protection laws may differ.

When we transfer personal data from the European Economic Area (EEA) or United Kingdom (UK) to countries not deemed to provide an adequate level of data protection, we implement appropriate safeguards:

  • Standard Contractual Clauses approved by the European Commission
  • Binding Corporate Rules for intra-group transfers
  • Privacy Shield certification (where applicable)

You may request details about these safeguards by contacting us at privacy@condee.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

  • Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
  • Regular security audits and vulnerability scanning
  • Access controls and authentication mechanisms
  • Secure development practices and employee training
  • Incident response and breach notification procedures

Despite our safeguards, no security system is impenetrable. We cannot guarantee the absolute security of your data and encourage you to use strong passwords and enable multi-factor authentication where available.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying legal, accounting, or reporting requirements.

Our retention periods vary based on:

  • The purpose for which the data was collected
  • Legal and regulatory requirements
  • Contractual obligations
  • Ongoing business needs

When personal data is no longer necessary, we securely delete or anonymize it. Backup data is retained for a limited period as part of our disaster recovery procedures.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access

Request a copy of your personal data

Rectification

Correct inaccurate or incomplete data

Erasure

Request deletion of your personal data

Restriction

Limit processing of your data

Portability

Receive your data in a structured format

Objection

Object to certain processing activities

Withdraw Consent

Withdraw consent at any time

Complain

Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at privacy@condee.com. We will respond to your request within 30 days and may need to verify your identity before processing.

CCPA Notice: California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to opt-out of the sale of personal information and the right to non-discrimination for exercising privacy rights.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If we learn that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information. If you believe we may have collected information from a child under 16, please contact us immediately at privacy@condee.com.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, and other factors.

When we make changes, we will revise the "Last Updated" date at the top of this policy. For significant changes, we will provide more prominent notice (such as email notification or banner on our website).

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Office

We take privacy concerns seriously and will respond promptly to your inquiries.

Email: support@condee.app
Phone: +91 90138-34947
Address: N1-1702, RoyalNest, Techzone4, Greater Noida West, India - 201306
Data Protection Officer: support@condee.app